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Feedback

Victorian Elderly Chinese Hostel is committed to creating a culture where feedback is encouraged, valued and used to drive continuous improvement.​

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We actively seek and welcome feedback from residents, their representatives, families, staff, volunteers and stakeholders. Feedback plays a critical role in helping us monitor service quality, manage risks, improve systems and ensure our services remain safe, inclusive and person-centred.

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We are committed to:

  • treating all feedback seriously and respectfully

  • responding in a timely, fair and transparent manner

  • protecting confidentiality and privacy

  • ensuring no one is disadvantaged for raising a concern

Share Your Thoughts With Us

*If you are making a whistleblower disclosure regarding a suspected contravention of the Aged Care Act, please refer to our Whistleblower Policy.

Privacy Collection Statement

Personal information you provide (about yourself or others) may be collected, used and disclosed by Victorian Elderly Chinese Hostel (VECH) to assess, manage and improve our services, and may be shared with staff, service providers, health professionals and relevant government or regulatory bodies as required by law. For more information, please refer to our Privacy Policy.

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